Why is my account paused due to a failed payment?
Your account gets paused when a subscription subscription payment fails.
The payment failure usually occurs because:
- Your bank is still processing the transaction
- Your card has expired or been declined
- There are insufficient funds in your account
What you should do
Check if your bank is still processing the payment or if there's an issue with your card.
If the payment continues to fail, update your payment method in your account settings.
Prevent future payment issues
Consider upgrading to an annual subscription if you experience recurring monthly payment problems.
Annual subscriptions include a 2-month discount and reduce the frequency of payment processing.