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Troubleshooting

  • How to refresh your access token?
  • Missing pages in the add new page menu?
  • How to connect your account and add pages?
  • Can you hide reactions on Facebook posts and ads?
  • Why are there some comments I can't delete?
  • Why is there no like button for Instagram comments?
  • Where can I find the moderation settings and automations?
  • Why is the block button not available?
  • Why does CommentGuard lose access to my Facebook account?
  • Why is my dashboard empty after connecting my pages?
  • Error: "We've lost access to your account"
  • Why can't I remove Facebook reviews and comments on these?
  • Error: page has already been added to another trial account?
  • Why can't I give app permissions with a restricted Facebook or Instagram asset?
  • Do you really need all Meta API permissions that are requested?
  • I've renamed my Facebook or Instagram page but it shows the old name?
  • How can comments show up in the bin when I didn't delete them?

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  • Pre-sales questions
  • Features and compatibility
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  • Troubleshooting
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