How to setup automated comment moderation?

In your dashboard, click on the dropdown in the top-right to select one of your pages.

Then click on the Moderation tab to open the moderation settings that you can enable.

We'll go through all the options, but let me start by saying that you can choose to:

Automatically hide (or delete) all comments.
Automatically hide (or delete) comments that trigger specific filters.

Copy settings from another page

If you have already setup the moderation for one of your other pages, you can save time by copying the settings from another page. This can be very useful, for example when you want to apply the same moderation settings to the Facebook and Instagram of the same brand.

Moderation filters

You can enable or disable any of the filters by switching the toggle.

Some of the filters also have advanced settings you can customize to your liking.

Hide profanity

This filter uses AI to detect offensive and profane statements in any language.

Hide negativity

This filter uses AI to detect negative statements in any language.

Hide URL's

By default this filter will hide all comments that contain a URL. In the advanced settings you can add domains or URL’s you’d like to exclude from this filter (for example your own website).

Hide emails and phone numbers

This will hide all comments with an email address or a phone number in it.

Hide mentions

This will hide all comments in which someone is tagged, in the advanced settings you can add names or account handles you’d like to exclude from this filter.

Hide hashtags

This will hide all comments in which an hashtag is used, in the advanced settings you can add specific hashtags you’d like to exclude from this filter.

Hide images

This filter hides all comments that include images, stickers or GIF's.

Hide emojis

By default this filter will hide all emojis. In the advanced settings you can handpick specific emojis that you'd like to be hidden, like for example: 💩 or 🤬

Hide keywords

Here you can add a list of specific keywords you'd like to be hidden. This is mostly used to hide names of competitors. Note that you don't have to input a whole list of bad words here, because the profanity filter will already detect these.

Hide all comments

This setting will overrule all other moderation settings and auto-hide all new comments you receive. You can manually unhide them from your dashboard if you want to make them visible again.

Delete instead of hide comments?

Do you want to delete instead of hide comments?

You can enable our "Delete mode" to automatically delete (instead of hide) comments.

You'll be asked to confirm your choice because unlike hiding, deleting comments can't be reversed. Note that comments will be deleted with a random delay of up to 10 seconds.

If you want to delete all comments that you receive, combine our "Hide all comments" moderation setting with the "Delete comments" mode to delete instead of hide these comments.

Playground

At the bottom of the page you'll find a playground where you can input comments to see if they would be moderated by the filters that you enabled. The result will be shown, including a label to indicate which of your enabled moderation filter was triggered.